Refund policy

A 5-day return policy applies, which means you can request a return within 5 days of receiving your item.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need proof of purchase.

To initiate a return, please contact us at info@riona-candle.com.

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. We will not accept items returned without a prior return request.

If you have any questions about returns, please contact us at info@riona-candle.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including made-to-order or personalised products (for example, items made to your specific request or personalised items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure that you receive what you want is to submit a return request for the item you received and, once the return has been approved, place a new order for the desired item.

14-Day Right of Withdrawal for the European Union

Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel your order or request a return within 14 days without providing a specific reason or justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging.

Refunds

We will notify you as soon as we have inspected the returned item and let you know whether your refund has been approved or not. If approved, we will automatically issue a refund to your original payment method within 10 business days.

Please note that it may take some additional time for your bank or credit card company to process the refund and for the funds to appear in your account.

If the refunded amount has not appeared in your account more than 15 days after your refund has been approved, please contact us at info@riona-candle.com.